This role involves driving process improvements, contributing to business reporting and insights, and optimizing workflows across clinical and administrative functions. Collaboration with cross-functional teams is essential to ensure efficient, data-informed, and patient-centered operations. The ideal candidate will analyze workflows, develop dashboards, and maintain documentation to support operational effectiveness.
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Lead and scale our day-to-day clinical support operations, ensuring white-glove service across all inbound channels related to prescription access, benefit verification, documentation issues, and prior authorization coordination. This role will oversee team performance, guide operational improvement efforts, and serve as a key escalation point for complex service issues.
Cartwheel is seeking a Director of Care Operations to oversee operations supporting clinicians, schools, and families. You will build Cartwheelβs Provider Support and School Support functions and you will oversee Cartwheelβs existing Care Coordination function and team of 20 people that supports students and families. You will design and implement improvements to drive efficiency and to improve the quality of our care operations.
Lead Warby Parker's Eye Care Field Leadership team and drive positive change for the business. Impact optometrists, retail teams, customers, and patients by developing expansion strategies for eye care services and leading day-to-day operations. The ideal candidate is entrepreneurial, collaborative, and continuously innovates to achieve great results.